The Dales Veterinary Practice understands that the information you entrust to us is important to you, and we are committed to protecting your privacy.
Our privacy policy explains how and why we collect your personal information; under what situations we may disclose your personal information to others, and how we keep it secure.

SUMMARY:
The Dales Veterinary Practice only collects personal information about you which we need for the purposes of giving your pet any necessary veterinary services.

The Dales Veterinary Practice will not sell your personal information to any third parties. We do, however, use third-party suppliers to help us provide services to you and your pet(s). In such cases, the Dales Veterinary Practice shares the least amount of such information to allow identification of your pet(s).

We will retain your data only for as long as is necessary.

If you have any questions or concerns regarding how we process your information, please contact us.

WHAT INFORMATION DO WE COLLECT ABOUT YOU AND WHY?

We need information about you to treat your pet in a professional manner and we need to collect information from you to do this and to offer you the right services and products for your particular circumstances. The information generally relates to name, address, telephone and email contact information and information in relation to each of your pets.

 Your personal information is collected for a number of reasons including:

·             To provide your pet’s with the best care we can offer

·             To keep you informed of your pet’s treatment

·             To advise you in relation to preventative health measures for your pet.

·             To provide appropriate preventative health advice for your pet.

·             To improve the products and services we offer our clients’ pets.

To process your information, we mainly rely on the following legal basis:

Performance of a Contract: The use of your information is necessary to perform the contract that you have with us.

Legitimate Interests: We may use your information for our legitimate interests, for example to provide you with text messages, emails or newsletters, or to improve and promote our products and services, along with administrative and legal purposes.

Consent: We rely on your consent to use your personal information for certain products. You may withdraw your consent at any time. Please contact us if you wish to do so.

INFORMATION WE SHARE

On occasions, we have to share elements of your personal information with others. This can be when, for example, we have to use outside Laboratory facilities for diagnostic purposes, or when dealing with insurance providers or referral centres. When we share your data, we will limit the amount shared to the minimum required to safely and correctly identify your pet and you.

MARKETING

Occasionally, we may like to send you information about our products and services which may be of interest to you. We will collect your information for marketing purposes if you give consent.

If you do not want us to do this, please inform us  and we will stop.

INFORMATION SECURITY

We use an appropriate combination of both organisational and technical measures to ensure, as far as reasonably possible, the confidentiality, integrity and availability of your information at all times. If you have a security-related concern, please contact us to discuss.

INFORMATION WE COLLECT THROUGH YOUR USE OF OUR WEBSITE

We collect information through the use of cookies and similar technologies, to enable us to remember you when you visit our website and to improve your online experience.

The use of these cookies helps us understand how you use our website and enhance our overall product and service offering to you. When you visit our website, we may record your device information including IP address, hardware and software used, general location, and when and how you interact with our website.

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the information that The Dales Veterinary Practice holds about you. We will provide you with this information within one month of receiving your request and verifying your identity.

If you believe your personal information is incorrect, or if you believe we are no longer entitled to use your personal data you have the right to contact us about your concerns.

If you have any questions about how we use your personal information, please contact us using the details provided at the end of this policy.

 RETENTION OR DELETION OF YOUR DATA.

The information we collect about you is subject to various regulatory and legislative requirements. In addition, we aim to keep your personal information no longer than we have to for us to fulfill our obligations to you. Where it is not possible to delete your data, we will ensure that the appropriate security and organisational steps are put in place to protect the use of your data.

 COMPLAINTS.

 We work hard to ensure that your personal information is treated safely and securely.
However, if you have a complaint please contact us, by phone, email or talk to a member of our team at the surgery. 

You also have the right to complain to the Information Commissioner’s Office.

CHANGES  TO OUR PRIVACY POLICY.

We review our Privacy Policy regularly and will place any updates on our website and in relevant client communications and leaflets.

WHOM TO CONTACT IN RELATION TO PROCESSING YOUR PERSONAL INFORMATION AT THE DALES VETERINARY PRACTICE.

The Dales Veterinary Practice controls the processing of personal data on its IT systems. If you would like to discuss anything in relation to this policy, withdraw your consent or learn how we handle your personal information, please contact The Practice Manager  either by phone on 0151 2032000, or by email  at thedalesvet@gmail.com.